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There’s a reason we’ve been named one of Chicago’s Best Places to work in 2021. For over 60 years, C+R has recognized that our people are our greatest asset. Our culture is built on supporting and collaborating with one another, and at the same time, allowing everyone to grow and cultivate their passions and strengths.  We truly welcome creative thinking and input from all levels in our organization. 
 
Chicago Best Company to work forAt C+R, all analysts work directly with senior managers and owners, who are all still analysts working on projects, as well as face-to-face with clients. Our client brands are mostly Fortune 1,000 companies (both B2C and B2B) and our teams work across a variety of categories using the most innovative methodologies.

Position Function

The OIO Project Manager will facilitate, coordinate, support, assist, and manage projects flowing through both the Online Qualitative and Communities & Panels business units within C+R.

Position Responsibilities

Essential Duties:

  • Screener development – write accurate screeners and suggest criteria additions/changes as needed, to ensure projects are recruited to client specifications. 
  • Communicate with moderator/analyst regarding project specifications, cost estimates, review, and finalization of screeners for internal and external clients. 
  • Manage the recruitment of participants with third party vendors. 
  • Present regular and timely updates of recruiting/participation progress to analytical teams.
  • Proactively resolve issues with vendors, screeners, participants, sites, and all project-related needs.
  • Quality assurance – proactively identify professional, undesirable, or unqualified respondents, in the event of subpar recruiting, understand factors contributing to poor quality and put preventative measures in place to limit exposure in the future. Monitor recruiters and ensure pre-screening is done properly.
  • Finalize recruiting information and make recommendations if changes are needed.
  • Production tracking – once study has begun, confirm participant information (they are who they say they are), confirm respondent profiles are accurate and that timelines are being maintained.
  • Monitor projects in field and proactively oversee problem identification and resolution.
  • Proactively respond to and resolve participant issues while projects are in field. 
  • Research, recommend and provide to moderators the most reliable and cost-effective sources for competitive recruiting/data collection.
  • Vendor development – evaluate and review vendors; increasing number of qualified vendors including sample suppliers, qualitative facilities, and tech-related partners.
  • Manage out of pocket costs and communicate with internal teams to ensure projects are completed within budget. Ensure correct billing by third party vendors before approving invoices. 
  • Support and manage online qualitative and community and panel projects, as required.
  • Learn and master online qualitative platforms, including: Recollective, My Take, the Panelator, and other technological tools leveraged by the Online Immersion Operations team.

Other Duties:

  • Keep abreast of industry changes.
  • Maintain up-to-date knowledge of online qual technologies, focus group facilities, operating procedures, and operating standards.
  • Contribute to the overall organization by offering ideas and suggestions for improving processes and/or C+R’s products and services.
  • Share knowledge and experience with C+R staff.
  • Special projects as required.
  • Regular attendance.
     
Skills & Experience
  • 2+ years online qualitative field experience required, community management experience a plus.
  • Exceptional organizational and communication skills.
  • Ability to juggle numerous concurrent projects and tasks with minimal supervision.
  • Good management, negotiation, and problem-solving skills.
  • Attention to detail and accuracy.
  • Familiarity with various online platforms and software, including: Recollective, My Take, Userlytics, Civicom, Desktop Reporter, a plus. 
  • Work well under pressure to meet strict deadlines.
  • Resourceful self-starter with an inquisitive mind and a passion for consumer research.
  • Enthusiastic, engaged, and positive attitude.
  • Significant, hands-on experience using Microsoft Office products.
Education
Bachelor’s in Marketing, Marketing Research, Psychology, Sociology, Communication, or other related field/or appropriate experience.
Working Condition & Benefits

Office environment.  

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
 

Application Instructions

Please submit cover letter, resume and salary requirements or history to jobs@crresearch.com and include the job title in the subject line. 

No 3rd party applications will be considered.

This position is not eligible for sponsorship or OPT.


C+R Research provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.  In addition to federal law requirements, C+R Research complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

C+R Research expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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