We’ve been helping brands grow for 60+ years, and our clients recognize our passion for excellence and actionable insights.
Our Guiding Principles
We’re talented researchers from a variety of professional backgrounds, and our success is supported by thre fundamental principles:
Committed Client Service.
By the Numbers
Facts we’re proud of
on every single project
From focus groups and beyond. We haven’t stopped looking for ways to help our clients.
Average tenure at C+R
versus the three year industry average
Every project that comes through our doors gets senior-level attention every step of the way; which delivers the insights that drive intelligent and informed decision-making by our clients. It’s why clients return when it’s time for the next project.
No black boxes.
Not here. Ever. We understand our clients’ research needs are unique, and create solutions that reflect those needs. We offer an array of scalable methods, techniques and approaches. Quant? Qual? A mixed method approach or something in between – whatever it is – we’ll customize it to meet your business objective.
We’re constantly evolving our methods and keeping stride as the consumer landscape changes. Our ‘whatever it takes’ culture drives our passion to innovate and take on complex strategic projects. We welcome them.
We’ve been described as friends, easy-to-do business with, and incredibly reliable. That’s because we’re a dedicated group of people known for great customer-service, unsurpassed responsiveness, remarkable dependability. Think of us as an extension of your insights team.
Perspective honed by experience.
Our diverse group of researchers come with years of experience in a broad array of categories, segments and verticals. We bring deep perspective to your business and target audiences – Multicultural, Hispanics, LGBTQ+, Shoppers, B2B, Generations, Youth & Family, and more.
We’re sized just right.
Not too big
Nimble enough to fully customize the project to your needs and give it the attention it deserves.
Not too small
Big enough that we have all the tools and techniques at our disposal to handle your
most complex projects.
What sets us apart
Working with us is different
- deep category, segment, and vertical expertise
- we are truly an integrated qual and quant insights agency
- we innovate by mixing methods and developing new tools, techniques, and processes
- our culture and commitment to excellence
- we operate as an extension of your insights team for a worry-free experience
- we’re a women-owned business
- we have no sales team, no sales quotas; we’re focused on building relationships
C+R’s Dynamic History
From our inception, over 60 years ago, we’ve continued our goal of helping brands grow through our brand pillars of providing great research, deep perspective, and committed client services. Throughout our years in business, we continue to partner, create, and adapt our solutions and methods to stay in pace with the market research industry and the world. In doing so, we’ve built a vast toolbox to provide our clients with the most actionable insights to meet their evolving business goals.
This timeline is not a comprehensive list of our accomplishments; we’ve also innovated throughout the years to expand our offerings in areas such as:
- Tools that capture in-the-moment behavior
- A suite of agile solutions
- An ecommerce toolbox (usability research, passive digital metering, facial coding, eye tracking)
- Hispanic Acculturation Model
- System 1 methods
- Tools to capture quantitative empathy (videos, etc.)
Dr. Saul Ben-Zeev—pioneered focus groups from an academic setting to the corporate world and founded Creative Research.
Stephen Turner, a founding partner of C&R, is cited as the “father” of occasion-based segmentation, which is the basis of need state work.
Creative Research buys Fieldwork, Inc., focus group interviewing facilities.
Launched a quantitative research arm, Response Research.
C&R Research Services, Inc.
Creative Research and Response Research merged to form C&R Research Services, Inc.
First to market multimedia computerized research called CRIMSON.
Youth & Family
C&R’s Youth & Family division is created, powered by the newly created Kidzeyes panel – the only COPPA-Compliant panel of kids 6-13 years of age.
C&R’s LatinoEyes division is created to serve the growing US Hispanic population; Established a proprietary Acculturation model.
TeensEyes panel is created as our Kidzeyes panelists became teens.
Client Proprietary Panel
Created the first client proprietary panel and built our first online qualitative bulletin board in 2005.
C&R Research certified as a Women Owned Enterprise. First published YouthBeat, our syndicated youth + family services.
Launched our ShopperEyes division dedicated to understanding the shopper mindset.
Rebranded as C+R Research.
ParentSpeak – Our Interactive online community and panel of parents (moms and dads) of children ages 0-18 is launched.
C+R’s online qualitative division is created.
C+R’s Multicultural division, CultureBeat is created to focus on Hispanic, Black/African-American, Asian American and LGBTQ+ consumers.
Added Strategy Workshops to our toolbox, including ideation and activation workshops.
Communities & Panels
After 20+ years of building communities and panels for our clients, we formally established a dedicated division.
Sentinel is created – our formal data quality processes to ensure highest quality data.
Happy Anniversary to Us!
Celebrated 60 years in market research!
Launched A+U NOW – our “quick turn” A&U study designed for the CPG industry.
Illuminator Shopper Panel
C+R’s Illuminator Shopper Panel (powered by Prodege) is launched with sample targeting by receipts, location or digital – marrying actual behavior with attitudes.
We introduced our new path-to-purchase/shopper journey model, iPHD which merges the physical and digital worlds, creating fully integrated human experiences for the shopper and consumer.