Micro Community Allows a CPG Brand to Build Empathy and Understanding of Teens
overview Most of us who work in brand marketing are far removed from our teenage years. Even for those of us in our twenties, the world has changed so rapidly that it can be difficult to fully relate to what today’s teenagers experience. Yet, this understanding is crucial for brands that create and market products…
Developing an Emphatic Understanding of Hispanic and African American Shoppers
overview So, what’s a brand to do when their current base of customers is not really diverse, but they want to change that? How can they develop an empathic understanding of multicultural consumers, as well as uncover potential “blind spots” (they don’t know what they don’t know) about multicultural consumers? This was the challenge faced…
Developing an Empathic Understanding of LGBTQ+ Shoppers
overview So, what’s a brand to do when their current base of customers is not really diverse, but they want to change that? How can they develop an empathic understanding of LGBTQ+ consumers, as well as uncover potential “blind spots” (they don’t know what they don’t know) about this segment of consumers? This was the…
Assessing Potential Hispanic Market Opportunities
overview Today, almost 20% of the U.S. population is Hispanic; by 2044, Hispanic people are projected to make up 25% of the population. And the median age of American Hispanics is young – just 27 years old compared with 42 for non-Hispanic whites. A multinational musical instrument manufacturer noticed these population trends and hoped Hispanic…
Infusing Diversity and Inclusion in Media & Entertainment
overview When a global media company known for entertainment and content creation sought to foster a more expansive understanding of diversity, equity, and inclusion among mid and top-level leadership, they quickly realized textbook definitions weren’t going to cut it. Applying agile and innovative methods, including online digital immersion and qualitative video journaling, C+R delivered multimedia…
Fueling Brand Growth by Elevating an Attitudinal Segmentation with a Multicultural Lens
overview A consumer-packaged goods company was interested in better understanding home fragrance opportunities to support their brand’s growth. The team wanted fresh thinking to uncover growth opportunities with a lens on the multicultural consumer. OUR APPROACH Immersion, Interviews, Workshops, and…Speed Dating? C+R’s Culturebeat team conducted a multi-phase research study that started with immersion and culminated with…
Understanding an Untapped Hispanic Audience in the Financial Sector
overview How can a financial services organization reach and inspire a segment of Hispanic consumers who’ve historically struggled with financial health and haven’t always trusted financial institutions? A financial services organization approached C+R about conducting foundational research with this cohort. The client wanted to uncover financial attitudes and behaviors and develop strategies for better serving…
