The Power of Dining Missions and Live Look-Ins to Deep Dive into Consumers’ Experiences

The Power of Dining Missions and Live Look-Ins to Deep Dive into Consumers’ Experiences

overview Our client, a global food manufacturer, wanted to better understand consumers’ attitudes and usage when it comes to ordering protein from casual and fine dining restaurants. Additionally, they wanted to understand how those consumers use this specific protein at home, with particular emphasis on the jobs to be done for protein, the retailers shopped,…

Determining the Best Menu Option Based on Unconscious Behaviors

Determining the Best Menu Option Based on Unconscious Behaviors

overview Our client, a leading fast-food restaurant, wanted to improve the ordering experience at its restaurants while introducing/highlighting several new innovative menu items. To obtain the consumer perspective, research was needed to gain an in-depth understanding of menu creative executions, ability for consumers to identify new menu items, and to determine the overall best menu…

Testing Healthier Options for Kids for Quick-Serve Restaurant

Testing Healthier Options for Kids for Quick-Serve Restaurant

overview Consumers have become more health conscious over the past few years; parents seek healthier options for their kids, and adventurous adult eaters are looking for healthy yet tasty options that won’t bore their palates. Additionally, both consumer segments are eager for fast food options that reflect this desire for healthier eating. So how does…

Identifying “Jobs to Be Done” Opportunities for C-Store Hot Foods

Identifying “Jobs to Be Done” Opportunities for C-Store Hot Foods

overview A food service brand had a “jobs to be done” idea for prepared foods at convenience stores; the brand suspected there were more opportunities for the category than c-stores realized. The client wanted to identify “white space” their category could fill for “jobs to be done,” and also establish themselves as the category experts….

The Lunch Menu: How to Manage Operational Needs with Student Preferences

The Lunch Menu: How to Manage Operational Needs with Student Preferences

overview A frozen foods manufacturer interested in expanding its offerings to include Asian meals and appetizers needed to first understand customers’ attitudes toward these foods. The company was the current share leader in the kindergarten through high school channel for pizza, but their Asian meals and appetizers were undeveloped in this channel. They looked to…