A Community Lives on Three Years Later – Evolving Every Step of the Way

A Community Lives on Three Years Later – Evolving Every Step of the Way

overview Our client approached us with the goal of creating a cohesive campaign in the Media and Entertainment sector, specifically in the family space. Over several months, they envisioned an iterative approach to creating and optimizing their campaign. Compared to previous years, our client wanted to incorporate immersive qualitative touchpoints throughout the process and to…

Online Community: A Hub for Innovation and Connection with Convenience Store Shoppers

Online Community: A Hub for Innovation and Connection with Convenience Store Shoppers

overview To remain ahead of the innovation game, consumer packaged goods (CPG) companies must remain well-informed about the changing interactions between shoppers and various retail channels. Our client was focused on convenience stores and came to us for a research solution to help them build strong relationships with convenience store operators/owners. The goal was to…

Using LiveHive to Develop and Optimize Positioning

Using LiveHive to Develop and Optimize Positioning

overview What happens when a brand is innovating products that are so forward-thinking, they can’t even be produced with technology currently available? This was the challenge our client, a large beverage manufacturer, approached C+R for help with solving. They were developing an innovative and forward-thinking beverage product and needed to understand if the idea resonated…

Getting Quick Insights on Consumers’ Perceptions of Nutrients

Getting Quick Insights on Consumers’ Perceptions of Nutrients

overview Our client, a large food producer, has historically focused on acquiring insights about specific categories that they operate in, with lower priority on understanding broad, over-arching issues that cut across many different categories such as health and wellness. With this in mind, our client approached us to “test the waters” using C+R’s Sentiment Surveys….

Ad Testing: Rapid Response Agile Method for a Major Financial Services Company

Ad Testing: Rapid Response Agile Method for a Major Financial Services Company

overview In 2012 (before “agile” was a buzzword in the consumer research space), a consumer insights department for a major financial services company asked C+R to develop a quick and efficient customized ad testing tool. Working closely with the client to understand the brand and communication objectives, we created a questionnaire and designed a reliable…

Communipanel: An Efficient Way to Stay Ahead of the Competition

Communipanel: An Efficient Way to Stay Ahead of the Competition

overview Competition among wireless service providers is increasing as mergers continue to narrow the playing field and technology advancements require quick strategic decisions to improve customer satisfaction. Maintaining relevance with current customers is even more critical for regional providers with a limited footprint and a smaller customer base. Given this, what can a regional wireless…

Flash Qual – Understanding the Fast Food Diner Quickly and Comprehensively

Flash Qual – Understanding the Fast Food Diner Quickly and Comprehensively

overview How do you glean in-depth results on a tight timeline without sacrificing depth of information? A top beverage company was looking for insights into the personal lives and needs of diners at a specific quick service restaurant (QSR) chain where their beverage products are sold. They wanted to better understand what consumers look for…

Leveraging Unique Techniques to Engage the Elusive B2B Target in an Ongoing Fashion

Leveraging Unique Techniques to Engage the Elusive B2B Target in an Ongoing Fashion

overview A packaged goods company (CPG) in the construction and home décor categories wanted to conduct ongoing research with a hard-to-reach B2B target. The company was interested in engaging its elusive target alongside a more available consumer target to produce fast, effective insights. The research would support business decision making across both of their core…

Long-Term Online Communities – Perfect for Agile Innovation

Long-Term Online Communities – Perfect for Agile Innovation

overview In recent years, the alcoholic beverage category has seen an influx of new entrants and products. So what can an established, well-known brand do to stay at the forefront of a crowded, ever-changing landscape? A large, well-known alcoholic beverage manufacturer needed a ready-made, cost-efficient way to conduct timely consumer research. Because their industry is…

Turning to an Omnishopper Community to Stay Ahead of the Curve

Turning to an Omnishopper Community to Stay Ahead of the Curve

overview Seeking a better way to stay abreast of online trends, a consumer-packaged goods company (CPG) in the household and personal care categories came to C+R. They wanted a system for providing teams with continuous access to insights that could inform key decisions and help build intuition across business needs and categories. C+R Research developed…