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ShopperPulse: neuroscience + eye-tracking tool
B2B, Behavioral Science, CPG, Eye-Tracking, Food & Beverage, Grocery, Health & Beauty, Journey Mapping, Neurological Immersion, Path to Purchase, Qualitative Research, Quantitative Research, Retail, Segmentation, Shopper, Shopper Journey
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shopperpulse: Reveal What Truly Moves Shoppers—In Real Time
Where Neuroscience Meets the Shopping Aisle Understanding what shoppers say is only part of the story. It’s what they don’t say—the glances, the hesitations, the sparks of emotion—that reveals what truly drives action. SmartPulse™ + Eye Tracking goes deeper—tracking subconscious emotional and visual responses during the shopping journey to uncover insights that traditional methods often miss….
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What Shoppers See, Think and Feel Without Saying a Word
What Shoppers See, Think and Feel Without Saying a Word this event has ended. please complete the form to view the recording. When it comes to Shopper Insights research, we’re often limited by and reliant on what shoppers are willing and able to share about their experiences. However, behavioral science techniques have allowed us to…
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Enhancing Patient Engagement Through UX Optimization
overview Identifying UX Friction Points in the Patient Hub A medical device company launched a digital platform to educate patients and assess eligibility for a cardiac-related procedure. While initial engagement was strong, site analytics revealed significant drop-off at two critical points in the user journey. To create a more effective digital experience, the company sought…
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Optimizing Digital Member Portals: A Competitive UX Assessment Across Insurance Types
overview Agile Qualitative Research to Benchmark and Improve PBM User Experience As digital healthcare access becomes the norm, pharmacy benefit managers (PBMs) must ensure their online and mobile portals are intuitive, informative, and user-centered. A leading pharmacy solutions company sought to deepen its understanding of how Medicare, Medicaid, and Commercial plan members perceive and use…
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Understanding the AFib Journey Among Patients of Color: Insights to Inspire Inclusive Healthcare Strategies
overview Empathetic Research to Elevate Multicultural Patient Journeys When a leading medical device company sought to better support Black and Hispanic patients living with AFib, they turned to a research partner with a deep understanding of both multicultural audiences and the healthcare space. Through immersive ethnographies and collaborative workshops, this research study uncovered the emotional…
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Defining a Clear and Compelling Market Position for an Innovative Cardiac Ablation System
overview Crafting a Patient-Centric Message for an Innovative AFib Treatment As a leading medical device company prepared to expand its atrial fibrillation (AFib) portfolio, our client sought to position and communicate the benefits of their device to both patients and healthcare providers. Through a multi-phase research initiative—including qualitative (positioning and creative evaluation) and quantitative message…
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Enhancing the Patient Journey for Minimally Invasive Weight-loss Procedures Through UX Research
overview Agile Research That Shaped Bariatric Procedure Engagement Tools A global medical device company sought to improve how it engages with potential patients exploring less-invasive weight-loss treatments. Focused on advancing solutions in bariatrics—the medical specialty dedicated to managing and treating obesity—the company aimed to offer a safer, more accessible alternative to traditional surgical procedures. With…
