With much of the United States locked down for parts of 2020 due to the COVID-19 pandemic and many schools and offices still closed, it comes as no surprise that how shoppers find and receive goods has changed radically. In reviewing the trend predictions for 2021, we hypothesize that many of these changes are predicted to remain and expand even after the immediate threat of COVID-19 passes. While shoppers’ changing behaviors were in the works before 2020, the pandemic triggered a mass acceleration in this change—and shoppers liked the new experiences.